Processing & Shipping Policy
Processing times, COVID Shipping Updates & Shipping Policy
ORDER PROCESSING AND SHIPPING DURING COVID PANDEMIC
The COVID-19 pandemic has caused supply shortages and shipping delays. Some products may experience delays due to local regulations during the COVID-19 pandemic.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or order confirmation does not confirm that we accept your order. BGT Gifts has the right to accept or reject your order for any reason.
OUT OF STOCK PRODUCTS
We ship your order as soon as they are created. Other than products with specific processing times, we try to ship most orders within a week. Orders that are placed on our closed days or holidays may experience a delay. We strive to keep products in stock; however there are times where a product may be out of stock. We will keep you informed if products you have ordered are out of stock
Most of our items are handmade and made to order. Our processing times vary based upon the number of items and orders.
They are as follows:
Orders with 1 - 10 items: 5 - 10 business days Special note about single items: If we have the item in stock, sometimes we can get it delivered within the next day. Please don't hesitate to call or email us.
Orders with 10 - 30 items: 10 - 21 business days
Orders with 30 or more: 3 - 4 weeks notice. Please contact us for details.
For big bulk orders: Please contact us at firstname.lastname@example.org to discuss your project timeline and associated costs.
Note: Processing time does not include shipping time. Please plan accordingly.
GENERAL SHIPPING POLICY
We typically ship Monday through Friday.
We can not guarantee shipping arrival times as most shipping times are estimates.
NOTE: BGT GIFTS will not be responsible for shipping transit complications for any reason such as COVID, errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times.
Shipping charges for your order will be calculated and displayed at checkout. Tracking numbers are automatically provided for all shipped orders.
All orders are shipped within 1 to 2 business days AFTER the processing times listed above (excluding weekends and holidays). When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
We ship US priority mail, FED-EX, and/or UPS (Customer can choose at checkout).
Please keep in mind that once an order has shipped, we cannot change the address information on an order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site - you pay actual shipping charges based on the weight of the package.